Delete your data

This page explains how to have your data deleted from Arthiq Messaging, the business messaging service operated by ARTHIQ TECH PTE. LTD. (“Arthiq”) on the WhatsApp Business Platform, Instagram Messaging and the Messenger Platform. It applies whether you messaged a business through one of those channels, or you administer a business account with us.

1. Which route applies to you

You messaged a business on WhatsApp, Instagram or Messenger

That business decides what happens to your data; Arthiq only handles it on their instructions. Go to section 2. You can send the request to us and we will act on it — you do not have to contact the business first.

You administer a business account with Arthiq

Go to section 3 to delete the account and disconnect your Meta assets.

You want data deleted from WhatsApp, Instagram or Facebook themselves

That is held by Meta, not by us, and we cannot delete it. Go to section 6.

2. If you messaged a business (End Customers)

1. Email us at privacy@arthiq.co, or open a pre-filled request.
2. Include enough to find you. We cannot delete what we cannot identify, and we will not delete on a guess:
   • the name of the business you were messaging;
   • the WhatsApp number you messaged from, in full international format — for example +6591234567;
   • your Instagram username or Messenger display name, if you used those channels; and
   • roughly when you last messaged them.
3. Verify. We will reply asking you to confirm control of the number or account — usually by replying to a message we send to that channel. This protects you: it stops someone else deleting your conversation history.
4. We delete. We acknowledge within 5 business days and complete within 30 days of successful verification, and confirm in writing when it is done. If a request is unusually complex we will tell you before the deadline and explain why.

Because the business is the controller of your data, we notify it of your request. If it holds a copy of your data in its own systems — a CRM, a helpdesk, a spreadsheet — you will need to ask it directly to delete that copy; we will give you its contact details.

Just want the messages to stop? You do not need a deletion request. Reply STOP to the conversation, or block or report the business inside WhatsApp, Instagram or Messenger. We suppress further proactive messages immediately.

3. If you administer a business account

1. Export anything you need first. Deletion is irreversible. Ask us for an export before you request deletion — after it, we cannot recover the data for you.
2. Request deletion in writing from an email address on the account, to privacy@arthiq.co. State whether you want the whole account deleted, or a single connected asset (a WhatsApp number, a Page, an Instagram account) removed.
3. Disconnect Arthiq from your Meta assets. This revokes our access immediately, and you can do it yourself at any time:
   • Go to Meta Business Suite → Settings.
   • Open Business integrations (under Business assets or Apps and integrations, depending on your layout).
   • Find the Arthiq app in the list, then choose View and edit to remove individual permissions, or Remove to revoke access entirely.
   • For WhatsApp specifically, open WhatsApp Manager → Account tools to review the phone numbers and the app connected to your WhatsApp Business Account.
   Revoking access stops any further data flowing to us. It does not by itself delete what we already hold — send the request in step 2 for that.
4. We delete within 30 days of confirming the request came from an authorised administrator, and confirm in writing.

4. What we delete

• message content and media — text, images, video, audio, documents, locations, reactions;
• conversation threads, and the profile record holding your name and identifiers;
• your phone number, WhatsApp ID, Instagram-scoped ID or page-scoped ID, and any attributes, tags or notes attached to your record;
• stored access tokens and connection records, for a business account deletion; and
• copies held by our sub-processors, which we instruct to delete on the same timeline.

Data is deleted from live systems on completion. Encrypted backups are on a rolling 35-day cycle: deleted records age out within that window and are never selectively restored. If a backup is restored for disaster recovery, we re-apply outstanding deletions immediately.

5. What we keep, and why

A deletion request cannot override a legal obligation, and one exception exists specifically to protect you.

What we cannot delete: data held by Meta (section 6); data held by the business in its own systems, which you must ask it to delete; and messages on your own device, which you delete in the app.

6. Deleting data held by Meta

Meta holds its own copy of account and message data under its own policies, which Arthiq cannot reach. To act on that:

• WhatsApp — delete your account in the app: Settings → Account → Delete my account. See WhatsApp’s instructions.
• Instagram and Facebook — use Accounts Center, or Settings → Accounts Center → Personal details → Account ownership and control, to download or delete your information.
• Apps connected to your Meta account — Settings → Apps and websites (personal accounts) or Business integrations (business accounts) to remove an app’s access.

7. Automated deletion requests from Meta

Where a person removes our app from their Meta account, Meta may send us an automated data deletion request. We honour those requests on the same terms as a request made directly to us: the associated data is deleted within 30 days, subject to the retentions in section 5, and a status URL and confirmation code are returned to Meta so the request can be tracked. You do not need to do anything additional for this to happen.

8. If we cannot complete a request

We will tell you, in writing, what we could not delete and on what basis. We do not refuse silently. If you are not satisfied, escalate to privacy@arthiq.co. You may also complain to a data protection authority — in Singapore, the Personal Data Protection Commission; in the EEA or UK, your local authority.

9. Contact

ARTHIQ TECH PTE. LTD. (UEN 202545750G), 68 Circular Road #02, Singapore 049422.
Deletion requests: privacy@arthiq.co
Privacy and escalation: privacy@arthiq.co

Related: Platform Privacy Policy · Platform Terms of Service